Healthcare and Primary Services

  EHIC/TEAM, the European Health Insurance Card

EU Citizens residing in Italy are eligible for public health care, producing the EHIC (or TEAM) card issued by their respective country of origin.

The TEAM card makes the holder eligible for urgent and necessary health care, with direct access to the health care structures.
If you need medical assistance, please consult a Gp or family doctor first, chosen from the lists posted in all  health care districts.

The TEAM Cardholder is not obliged to choose a single doctor, as is the case with Italian citizens, and is free to consult any doctor every time they need.

After being examined by a GP, which is always done free of charge (if the consult is held during the practice normal working hours), the physician, if necessary, can request:

  • Specialist visits (for which the patient has to pay a contribution - called "ticket" - to the health care unit where the consultation is provided);
  • Laboratory exams (for which the patient has to pay a contribution - called "ticket" - to the health care unit where the consultation is provided);
  • Imaging diagnostic procedures, etc (for which the patient has to pay a contribution - called "ticket" - to the health care unit where the procedure is administered);
  • Drugs (if the drug is included in the "A" list, no contribution is due, save for a small contribution for the prescription, as its cost is covered completely by the National Health Care System; if the drug is included in the "C" list, the patient shall have to pay the full price for it).

The prescription is written or printed on a red form:
- on the front, the physician writes the name and the surname of the patient and the prescription. If the EU citizen, for any reason, has an Italian tax code, that code should not be used on the prescription, as the tax code is used to identify citizens enrolled in the (Italian) National Health Care System.
- On the back of the form the physician includes all the TEAM card data

Please consult the physician only during the practice opening hours, otherwise he/she is authorized to charge you for a "private consultation".

A list of General Pratictioners is available in the Ulss 16 website.

For emergencies, go directly to the Emergency Room (Pronto soccorso) and show a valid (not expired) TEAM card.

  Hospitals and emergencies

For emergencies only: 118

Contact Center (for appointments)
tel.  840 000664
Mon - Fri 7.30 am - 5 pm

Azienda Ospedaliera di Padova (Main Hospital)
via Giustiniani 2
tel. +39 049 8211111 (switchboard)
tel. +39 049 8213200 (Public Relations Office)

Complesso socio-sanitario ai Colli
via dei Colli 4
tel. +39 049 8216811 (switchboard)

Ospedale Sant’Antonio
via Facciolati 71
tel. +39 049 8216511 (switchboard)

  General Practitioners (GPs)

Italian students registered at the University but resident in a different district may:

  • receive free guaranteed medical assistance from a doctor of their choice;
  • use their current local health authority (ULSS 16) certificate.

Foreign students must apply for a health certificate at the ULSS 16 office in Padova in order to benefit from any form of Italian health service treatment. Once obtained, this certificate grants students the same standard of medical cover and treatment as Italian students resident in Padova.

EU Visiting Professors are entitled to the same medical care as Italian citizens. However, they have to bring their European Health Insurance Card (EHIC) or a replacement certificate. Before coming to Italy they should apply to their local health authority.
NON EU Professors can obtain treatment and medical assistance by registering with the Italian Health Service (NHS), or alternatively, they can take out a private health insurance before the departure.

A list of General Pratictioners is available in the Ulss 16 website.

ULSS 16 - Public Relations Office
URP - Ufficio Relazioni con il Pubblico
via degli Scrovegni 12
tel.:  800 201 301
Opening hours: 8.30-13

ULSS 16 – International Relations Office
International Relations Office
via degli Scrovegni 12
tel.: +39 049 8214069

  Medical assistance (out-of-hours service)

The Medical Assistance (Continuità assistenziale - Guardia Medica) provides medical care when the GP is not available (nights, holidays, weekends).

Availability: every working day from 8 pm to 8 am and from 10 am of the day before a holiday to 8.00 am of the day after a holiday.

Tel.: +39 049 8216860.

  Psychological and Psychiatric Services

Psychological Assistance Service
The Psychological Assistance Service is a point of reference for any students who encounter psychological difficulties during their studies (anxiety, relationship problems, academic performance). It provides counselling so that students can play a productive role in University life and reap the benefits of their studies, and valuable information and support regarding addictions (smoking, alcohol, drugs, eating disorders etc.).
The Service, which is completely free of charge for all students of the University of Padova, is set up by the Department of General Psychology and the Department of Developmental Psychology and Socialisation in collaboration with ESU.
International students
can book an appointment by writing to


Psychiatric Consultancy Service
The Psychiatric Consultancy Service has been set up by an agreement between the ESU and the Department of Psychiatric and Neurological Science in order to offer students expert advice on psychological or personal problems, difficulties or unease.
Consultation consists of three diagnostic or evaluative sessions, plus one session based on the structured interview method. Sessions are on a weekly basis, and at the end of the course, the S.C.P. offers a brief series of therapy or recommends organisations that can offer students additional advice.

Servizio di Consulenza Psichiatrica
via Giustiniani 2
tel. +39 049 8213830

  Gynaecology and Andrology Services

Gynaecology Service - Ambulatorio ginecologico
The "Elena Lucrezia Cornaro Piscopia" ambulatory offers gynaecologic and obstetric assistance (medical examination, pap-test, colposcopy etc.) to female University students and staff. In order to have access to the service, it is necessary to have a GP prescription. According to personal income, a payment is required for the service.

via Giustiniani 3
visits by appointment only (bookings via phone: Monday-Friday 1.30-3pm)
tel.: +39 049 8218352

Andrology Service - Ambulatorio di Andrologia
The andrology service is available for University staff and students, offering assistance for any kind of issues related to male sexuality and reproduction. It is also a centre for prevention and diagnosis. The cost of the service is 25,50 euro.

via Ospedale civile 105
visits by appointment only (bookings via phone: Monday-Friday 11am-1.30pm)
tel.: +39 049 8213010

  Emergency numbers

Police 113
Carabinieri/Military Police 112
Fire Department 115
Ambulance 118
City Police 049 8205100


All students registered at the University of Padova are insured. This insurance covers all authorised educational and cultural activities, wherever they may take place. The insurance is also valid for foreign travel and periods spent abroad on authorised unpaid cultural exchanges or study programmes.
In the event of a reason for a claim, students must fill in the forms downloaded from the web and immediately contact the University's financial administration offices.
For further information about insurance, please check the Italian web site at:

Servizio Coordinamento Fiscale e IVA
Palazzo Storione
Riviera Tito Livio 6 - 35122 Padova
tel. +39 049 8273105 - fax +39 049 8273579